No Sound From The Woojer Device

Troubleshooting: No Sound Output from Woojer Device

Woojer devices are designed to create an immersive sensory experience by translating audio into haptic vibrations that you can feel. It's important to understand that the Woojer itself does not produce audible sound through speakers. Instead, it outputs powerful vibrations based on the audio signal it receives.

For the complete experience, you need to connect an external audio output device (headphones, earbuds, or speakers) to hear the sound while feeling the vibrations. This guide will help you understand the correct setup and troubleshoot common issues.

Understanding the Correct Audio Chain

Woojer devices work in a serial configuration where audio flows through the device to your headphones/speakers. The correct setup is:

Phone/Computer/Gaming Console/Etc. → Woojer Device → Headphones/Speakers

In this configuration:

• Your audio source (phone/computer/gaming console/etc.) sends audio to the Woojer via Bluetooth or cable.

• The Woojer device analyzes the audio and creates corresponding haptic vibrations.

• Your headphones/speakers (connected to the Woojer) play the audible sound.

Common Issues and Solutions

Issue 1: No External Audio Device Connected

The Problem: You're expecting to hear sound from the Woojer device itself, but it only produces vibrations.

The Solution: Connect headphones, earbuds, or speakers to your Woojer device using one of these methods:

• Bluetooth: Pair your headphones/speakers directly with the Woojer device through the Woojer Device Manager App.

• 3.5mm Audio Cable: Connect wired headphones or speakers to the audio output port on your Woojer device.

Issue 2: Audio Device Connected to Wrong Source

The Problem: Your headphones are connected directly to your phone/computer instead of to the Woojer device.

The Solution: Ensure your audio output device is connected to the Woojer, not to your audio source. Follow these steps:

1. Disconnect your headphones from your phone/computer's Bluetooth settings.

2. Open the Woojer Device Manager App and go to the audio output settings.

3. Pair your headphones directly with the Woojer device through the app.

Issue 3: Volume Settings Misconfigured

The Problem: All devices are connected correctly, but you still hear no sound.

The Solution: Check these three volume controls:

1. Audio Source Volume: Increase volume on your phone/computer.

2. Woojer Device Manger App Volume: Adjust the audio output level in the Woojer Device Manager App.

3. Headphones/Speakers Volume: Use the physical controls on your audio device.

Issue 4: Bluetooth Connection Problems

The Problem: Intermittent or no audio when using Bluetooth headphones.

The Solution:

• Ensure your headphones are in pairing mode when connecting through the Woojer Device Manager App.

• Keep devices within 10 feet (3 meters) of each other without obstructions.

• If issues persist, try using a 3.5mm audio cable as an alternative connection method.

Quick Setup Checklist

Why This Design?

Woojer devices are engineered for a personal, immersive experience that minimizes disturbance to others. By requiring external headphones or speakers:

• You get high-quality audio through your preferred headphones/speakers

• The experience remains private and silent to those around you

• You can use any audio device you already own (wired or wireless)

• The Woojer can focus its energy on creating powerful, precise haptic feedback

Remember: If you feel vibrations from your Woojer device but hear no sound, the issue is almost always with your external audio device connection or volume settings. The Woojer is working correctly—it's creating haptics from the audio it's receiving.

Still Need Help?

If you've followed all these steps and still experience issues:

1. Try a different pair of headphones or speakers to rule out device issues

2. Test with a 3.5mm cable instead of Bluetooth (or vice versa)

3. Contact our Support Team for further assistance